FAQs
Order Related Queries
In order to shop online, kindly follow the steps mentioned below:
1) Select any collection you wish to buy
2) Click on the image of the outfit to open
3) Click on the “Add to bag” button. The outfit is added to your shopping cart.
4) Once all your items are added to cart, click on “Check Out” to fill out the form and finally, click on “Place Order”.
5) Your order is now placed!
You may also reach out to us at 0334 1110714 or email us at info@umaisaandco.com to inquire about your order.
Unfortunately, it is not possible to combine orders or edit an existing order. If you would like all your items to be delivered together, you will need to cancel your order and place a new order which contains all the items you require.
You may reach out to us at 03341110714 or email us at info@umaisaandco.com to have your order cancelled.
Note: Once your order has been processed, it is not possible to cancel it before delivery.
No, you will get the delivery on your given address.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of the delivery on the courier's website.
You can reach out to us with the issue you're facing by calling us at 03341110714 or email us at info@umaisaandco.com
Payments
We accept all major debit and credit cards including visa and master card. We also offer cash-on-delivery & Fund transfer service for customers in Pakistan.
Note: We do not accept any other methods of payment apart from those listed above.
If the payment has not been successful, the order will be cancelled within 24 hours.
There are multiple reasons for payment failure, this could be due to:
Insufficient amount in your bank account.
The payment information provided is inaccurate.
Please contact your bank for any issues relating to payment failure or you may reach out to us at info@umaisaandco.com
Account
No. You can order items without creating an account.
You can order as a guest without creating an account. However, creating an account has the benefits listed below:
Your billing/shipping information will be saved, and the checkout will be faster. You will be able to view your previous order history. An account is required to facilitate returns & order cancelations. Account holders will remain up to date with latest promotions & newsletters.
I have forgotten my password.
Click on Forgot Your Password Enter your email address and click on submit. Click on the link you receive on your email address and enter your new password.
Your order history will be available on the Dashboard on your account page for customers who have signed up.
Shipping and Deliveries
Standard delivery timeline for Karachi is Upto 72 hours.
Standard delivery timeline for rest of Pakistan is 3 to 5 working days.
For international orders, standard delivery timeline is 5 to 7 business days
Note: During sale, delivery time may take longer than usual.
Flat shipping rate of PKR 150 is applicable on all orders Nationwide.
Our international orders are delivered through DHL express and may take up to 5 to 7 working days to be delivered. We are now offering FREE SHIPPING orders above $350. The rates vary for orders from different zone and the weight of your shipment.
Duties/Customs and VAT charges will be paid by the customers for all international orders.
Customs and VAT charges are not charged by Umaisa & Co VAT / import duty / custom charges are charged by the customs department of the consignee’s country. The calculation varies from country to country, depending on weight/size/price of parcel. This amount cannot be guaranteed by Umaisa & Co.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable and correct shipping address at the time of placing your order
Sometimes there may be problems delivering to the address which you have provided. If this happens, kindly contact us through our social media platforms (Facebook Chat, Instagram Chat, WhatsApp or Email) so that our team can resolve your issue.
Extreme weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide etc., which may result in a delivery hold-up.
Law and order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.
Covid-19: Due to the implementation of lockdown and reduced work hours in various parts of the world, customers may experience processing and shipping delays.
Returns and Exchange
You can make an exchange request within 15 days of the delivery date.
The product delivered is:
Faulty, damaged or defective at the time of delivery.
Incorrect or different from what is shown on the website.
An incomplete product (missing parts).The size of a product does not fit.You are not satisfied with the product.
If you would like to exchange a product, you may email us at info@umaisaandco.com along with your order number or call us at 03341110714 The customer service team has to be notified within 15 days from the delivery date.
You will be required to share the order details and the reason for exchange along with photographic evidence of the product, our representatives will guide you accordingly
You can also referred to Return and Exchange policy here: https://umaisaandco.com/return-refund/
Please ensure that the product is in its original condition and packaging, unworn and unused with the price label, hangtags, care label etc. attached
Yes, products purchased from our web store on full price can also be exchanged from our retail stores within 15 days from the delivery date (Factory Outlets & Fabric Stores not included), you will be required to present a digital or physical receipt of purchase at the time of exchange.
Refund
We do not offer cash refunds. Refunds may be offered in form of a voucher with 1 month validity
Promotions and Voucher
You can get updates regarding different promotions and launches by signing up for the newsletter or via SMS
A voucher code is a compensatory code issued from our end in lieu of returned items in case of defect and out of stock items.
This voucher code can only be availed on our web store and is valid for 1 month after it has been issued to you. Each voucher code is for one time use only.
The voucher code will only be shared on the email address provided by the customer at the time of placing the order for which the exchange request is made.
An Enter Voucher Code option will appear at the checkout page right below the order summary.
Enter the voucher code and click the arrow icon to apply the voucher code.
If the voucher code has been successfully applied, a message will appear stating so.Click on proceed to checkout to confirm the order.
When using the voucher code, kindly make sure to utilize the full amount of the voucher in one go as the balance amount won't be re-generated in form of any new voucher or cash.
If the payment method selected is cash on delivery, you will have to pay the remaining additional amount to the rider at the time of delivery.If the payment method selected is prepaid, you will have to pay the remaining additional amount at the time of checkout in order to have your order confirmed.
